Our team is packing our bags for next week’s NRF “Retail’s BIG Show” where we’ll mingle with the retail industry’s top companies from around the world. ShopVisible will be showcasing our order management system (OMS) and distributing our brand new Order Management Playbook featuring high-level “plays” to help companies understand whether they are prepared to meet the demands of today’s omnichannel customer.
As the one-stop-shop for retail industry professionals from all over the world, NRF serves as the gateway to share ideas, new technologies and emerging trends for all things retail. Now that the holiday shopping rush is behind us, NRF 2014 is sure to be a-chatter with the latest buying behaviors. As post-holiday data shows, customers are turning to eCommerce channels more frequently (especially mobile!) and placing larger orders than ever before. Additionally, as the industry buzzes about drones and other quick delivery methods, it is now more important than ever for retailers to ensure that orders are delivered on time, in place, and tracked efficiently.
At NRF, we’ll be discussing how real-time visibility and omnichannel-ready systems are absolutely essential for flexibility in meeting customer needs. Today’s shopper uses all channels available to them, even multiple ones for one purchase. They want to go online and quickly serve themselves, gleaning pricing, availability and delivery times. Based on that information, they’ll place their own orders and choose how they want to receive them, whether in store or shipped directly to them. Time and convenience are critical factors to their satisfaction.
Improving your order management system so that it is more efficient internally and delivers to the customer on time can seem daunting, but it is a necessary tactic for both retailers and manufacturers to stay competitive. Be sure to follow us on Twitter @ShopVisible this week as we share insights from the show and if you’re attending, stop by booth 1324 to meet our team.